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Privacy Policy

Protecting Your Personal Information

Your Privacy Matters to Us

Capital Review Management LLC is committed to safeguarding the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, and protect individuals' personal information in connection with our account recovery services.

Information We Collect

We may collect various types of personal information including contact information (name, address, email, phone), financial information (payment history, bank details), debt information (account numbers, balances), identification information (government IDs), and communications records (phone calls, emails, correspondence).

Personal Data Categories (CRM-4.1)

1

Contact information including name, mailing address, email, and phone number — all protected with AES-256 encryption (CRM-4.1) within Maxify CRM (CRM-2.1).

2

Financial details such as payment history, bank information, and account balances secured with PCI DSS-certified tokenization (CRM-3.8) and role-based access controls (CRM-4.4).

3

Identification data and communications records including government-issued IDs, call recordings with 3-year retention (CRM-2.6), and all correspondence maintained with full audit trails.

Data Sharing Standards (CRM-1.6)

1

We do not sell your personal information — all data handled per PHI/privacy safeguards (CRM-1.6) and used solely for legitimate debt collection operations under FDCPA compliance (CRM-1.1).

2

Information shared only with vetted affiliates and service providers per CRM-5.1 standards — all transfers encrypted with TLS 1.2+ in transit (CRM-4.1).

3

Disclosure occurs only when required by law, regulation, or legal process — all disclosures documented with full audit trails and state-specific compliance matrices (CRM-9.x).

Information Usage and Disclosure

We do not sell personal information to third parties. However, we may share information for business operations with affiliates and service providers, during business transfers such as mergers or sales, and for legal compliance as required by law, regulation, or legal process.

Data Security

We employ technical and organizational measures to safeguard the confidentiality, integrity, and security of personal information. However, no method of transmission or storage is entirely secure, and we cannot guarantee absolute data security.

Security Safeguards (CRM-4.3)

1

AES-256 encryption at rest and TLS 1.2+ in transit (CRM-4.1) with MFA-protected access, 12-character passwords, and 90-day rotation per CRM-4.4 standards.

2

Disaster recovery per CRM-4.3: 4-hour CRM RTO, 8-hour portal RTO, 24-hour full operations — quarterly backup tests and 5-minute automatic screen lock on all terminals.

3

Role-based access controls (CRM-4.4) with 24-hour access revocation for terminated employees and 15-minute session timeouts across all Maxify CRM systems.

SMS Privacy Protection (CRM-2.4)

1

Mobile numbers, text messaging opt-in data, and consent information are never shared, transferred, or sold — protected under TCPA consent framework (CRM-1.5) with 4-year retention.

2

Text communications governed by CRM-2.4 protocols with 1-hour opt-out processing and all SMS records maintained in Maxify CRM (CRM-2.1) with full audit trails.

3

AI-assisted text interactions comply with CRM-8.3 disclosure requirements — 10 random AI communications reviewed weekly for quality assurance.

Text Messaging Privacy

We do not share, transfer, or sell mobile numbers, text messaging opt-in data, or consent information to third parties. For more details on text communications, please refer to our Terms and Conditions page.

Your Rights

Individuals have the right to access, update, or request the deletion of their personal information. To exercise these rights or for any questions regarding this Privacy Policy, please contact us using the information provided.

Consumer Data Rights (CRM-1.1)

1

You have the right to access, review, and request copies of personal information per FDCPA compliance (CRM-1.1) — requests processed through Maxify CRM (CRM-2.1) with full documentation.

2

You may request updates or corrections to inaccurate information at any time — all changes tracked with role-based access controls (CRM-4.4) and complete audit trails.

3

Deletion requests processed per applicable law with PHI/privacy safeguards (CRM-1.6) — contact us at info@capitalreviewmanagement.com or 888-681-0360.

CCPA Consumer Rights (CRM-1.1)

1

California residents have the right to know what personal information is collected, used, and disclosed — Capital Review does not sell consumer data per CRM-1.6 privacy safeguards.

2

Request deletion, opt out of data sales (we do not sell data), and access data in portable format — all requests logged in Maxify CRM (CRM-2.1) with 3-year retention (CRM-2.6).

3

All California privacy rights requests responded to within statutory timeframes per CRM-1.1 regulatory standards with state-specific compliance matrices (CRM-9.x) applied.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). You have the right to: (1) Know what personal information we collect, use, disclose, and sell; (2) Request deletion of your personal information; (3) Opt-out of the sale of your personal information (we do not sell personal information); (4) Non-discrimination for exercising your privacy rights; and (5) Access your personal information in a portable format. To exercise any of these California privacy rights, please contact us using the information provided in the Contact Us section. We will respond to your request within the timeframes required by California law.

Changes to This Policy

We may update this Privacy Policy at any time. Any material changes will be communicated through our website or other appropriate channels. We encourage you to review this policy periodically to stay informed about how we protect your information.

Contact Us

For any questions or concerns regarding this Privacy Policy, please contact us at:

Capital Review Management LLC

888-681-0360

Email: info@capitalreviewmanagement.com

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