About
About Capital Review Management
Capital Review Management resolves delinquent consumer accounts for lenders and creditors. What follows is who does that work, how it is controlled, and the authority every part of it answers to.
Who we are.
A licensed third-party collection agency. We are retained by a client for a limited period, review and verify the accounts placed with us, work with consumers on the options available, and return the account when that period ends.
What we stand for.
A client’s name is on every contact we make, so the standard we hold is theirs and not just ours. Empathy is not a softer alternative to performance — a consumer treated well is a consumer who resolves the account and does not file a complaint about it.
How we operate.
Every account is reviewed, scored and documented before contact begins, then worked through workflows that adapt to how each consumer actually engages rather than one fixed call schedule applied to everybody. Consumers choose their own plan, date and method in the portal.
Who does the work.
Background screening before onboarding, training and demonstrated competency before an agent touches an account, and calls recorded and scored against approved scripts for as long as they stay. Compliance is a hiring standard here, not a department.
The standard, everywhere
Our Standard
| Standard | Governing authority | Status |
|---|---|---|
| Consumer-facing conduct governed by the FDCPA and Regulation F in full | 15 U.S.C. § 1692 et seq. · 12 C.F.R. Part 1006 | System-enforced |
| Validation notice before collection activity proceeds | 12 C.F.R. §§ 1006.34, 1006.30(a) | System-enforced |
| A written dispute halts collection until verification is sent | 15 U.S.C. § 1692g(b) | System-enforced |
| Seven-in-seven call frequency limit and the seven-day post-conversation rule | 12 C.F.R. § 1006.14(b)(2)(i) | System-enforced |
| Contact only 8:00 a.m. to 9:00 p.m. in the consumer’s own time zone | 12 C.F.R. § 1006.6(b)(1)(i) | System-enforced |
| Cease-contact, attorney, bankruptcy and fraud signals acted on immediately | 15 U.S.C. §§ 1692c(a)(2), (c) · 11 U.S.C. § 362 | System-enforced |
| No disclosure of the debt to any third party | 15 U.S.C. § 1692c(b) · 12 C.F.R. § 1006.6(d) | Scripted |
| Prior express consent verified before any call or text to a mobile number | 47 U.S.C. § 227 · 47 C.F.R. § 64.1200 | System-enforced |
| Background screening completed before onboarding | Internal hiring control | Pre-onboarding |
| Competency demonstrated before an agent works an account | Reg F · internal training program | Certified |
| Calls recorded, monitored and scored against approved scripts | State consent statutes | All calls |
| Complaints investigated by Compliance, root-caused, and answered | CFPB complaint-response obligations | Tracked to closure |
| Data encrypted in transit and at rest; MFA and role-based access enforced | GLBA Safeguards · 16 C.F.R. Part 314 | Enforced |
| Certificates of Authority, statutory bonds and resident-office requirements maintained | State licensing statutes | Per jurisdiction |
Operating authority
Company Information
| Legal name | Capital Review Management, LLC |
| Entity | Texas limited liability company |
| Principal office | 1110 N Loop 336 W, Ste 300, Conroe, TX 77301 |
| Mailing address | 600 River Pointe Drive, Suite 200, Conroe, TX 77304 |
| NMLS unique identifier | #2823628 |
| Telephone | 833-203-0445 |
| State licensing | Certificates of Authority active in 32 states. Surety bonds are listed on our Compliance page, and licensing evidence is provided to clients on request |
Detail
Policies and Documentation
Compliance
The full framework we operate inside, the controls that enforce it, and our licensing and bonding.
Read it →Security
How consumer data is protected, who can reach it, and how long we keep it.
Read it →TCPA compliance
Consent before contact, caller transparency, and how we honour a request to stop.
Read it →Industries we serve
Where we work, and what changes by sector.
Read it →Community involvement
What we support outside the business.
Read it →