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Your Feedback Matters

Help Us Serve You Better

At Capital Review Management, every interaction counts. Whether you had a great experience or want to share a concern, we want to hear from you. Your feedback helps us improve our services and maintain the highest standards.

Important Note

Please complete the form below to tell us what went well — or where we can improve. If you're looking to dispute an account, please use our Dispute My Account form instead. We value your feedback and use it to improve our services.

Before You Begin (CRM-7.1)

1

Complete the form below — every submission triggers Capital Review's zero-tolerance complaint resolution process per CRM-7.1 standards.

2

For account disputes, use our Dispute My Account form — disputes follow separate 15-day CFPB response protocols (CRM-7.1).

3

Your feedback drives our 4-step corrective action process (CRM-6.6) and monthly QA review cycles to continuously improve service standards.

Account Identification (CRM-2.1)

1

Provide Capital Review Account Number and creditor name — verified through Maxify CRM (CRM-2.1) with role-based access controls (CRM-4.4).

2

Include first and last name with complete mailing address — all data protected with AES-256 encryption (CRM-4.1) and PHI safeguards (CRM-1.6).

3

Account identification enables rapid case routing through Maxify CRM with state-specific compliance matrices (CRM-9.x) applied automatically.

Account Information

Please provide your Capital Review Account Number, creditor name, first and last name, and complete mailing address including street, city, state, and zip code. This helps us locate your account quickly.

Preferred Contact Method

Let us know the best way to reach you if we need to follow up. You can provide a phone number (mobile, home, or work) and/or email address. This ensures we can respond to your feedback promptly.

How to Reach You (CRM-1.5)

1

Indicate preferred contact method — omnichannel follow-up through Maxify CRM (CRM-2.1) via phone, email, or mail per your preference.

2

Phone and email provided per TCPA consent framework (CRM-1.5) — all communications follow Mini-Miranda disclosure standards (CRM-2.2).

3

Contact preferences tracked with full audit trails and 3-year retention (CRM-2.6) ensuring your channel preferences are respected.

Describe Your Experience (CRM-6.4)

1

Describe your compliment or complaint in detail — our QA team reviews against CRM-6.4 training standards and 85% minimum competency benchmarks.

2

Upload relevant documents securely — AES-256 encryption at rest and TLS 1.2+ in transit (CRM-4.1) protect all submitted materials.

3

Specific details enable targeted corrective action (CRM-6.6) — all call recordings available for review with 3-year retention (CRM-2.6).

Tell Us About Your Experience

Please describe your compliment or complaint in detail. You may also upload relevant documents or screenshots if applicable. The more specific you can be, the better we can address your feedback.

We Take Feedback Seriously

Every compliment and complaint is reviewed by our internal compliance and service quality teams to ensure we're meeting our professional standards and your expectations. Thank you for helping us serve you better.

Our Commitment to Quality (CRM-6.6)

1

Every submission reviewed by compliance and quality teams per CRM-7.1 — monthly QA reviews of 5+ calls per specialist ensure accountability.

2

Feedback evaluated against CRM-6.4 professional standards with 4-step corrective action process (CRM-6.6): coaching, retraining, probation, termination.

3

Your input directly shapes our improvement — all feedback documented in Maxify CRM (CRM-2.1) with full audit trails for regulatory compliance.

Next Steps After Submission (CRM-7.1)

1

Feedback reviewed within 2 business days — complaints trigger 15-day CFPB response protocols (CRM-7.1) with escalation to compliance leadership.

2

Follow-up per your preferred contact method through Maxify CRM omnichannel system (CRM-2.1) with Mini-Miranda disclosure (CRM-2.2) on all contacts.

3

Complaints investigated with full documentation — 3-year record retention (CRM-2.6) and state-specific compliance matrices (CRM-9.x) applied throughout.

What Happens Next?

Your feedback will be reviewed within 2 business days. If you provided contact information, we may reach out for additional details. Complaints are escalated to our compliance team for thorough investigation, and you'll receive a response within 10 business days.

Feedback Form

Contact Information

Capital Review Management

2200 North Frazier Suite 120 Box 142, Conroe, TX 77301

888-681-0360

General Email: info@capitalreviewmanagement.com

Legal Notice

This is an attempt to collect a debt. Any information obtained will be used for that purpose. This communication is from a debt collector.

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IMPORTANT

This is an attempt to collect a debt. Any information will be used for that purpose. This communication is from a debt collector.

Calls to and from this company may be monitored and/or recorded.